Privacy & Cookies Policy

Privacy Statement

ZENKO and its affiliated entities are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. It also outlines your rights regarding the personal data we collect and store.

For the purposes of this policy, personal information refers to any information that identifies or can reasonably identify an individual. Examples include your name, address, email address, phone number, and other contact details.

Our website may contain links to third-party websites. ZENKO is not responsible for the privacy practices or policies of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Account login information
• Billing and shipping address
• Phone number
• Email subscription status
• Order details (excluding full payment card information)
• Order history
• Shipping details
• Cookie preferences
• Any additional information you provide when contacting us or completing a transaction

Payment details are processed securely by our payment providers and are not stored directly by ZENKO.

How We Use Your Information

We use your personal information for the following purposes:

• To process and deliver your orders
• To communicate updates regarding your orders or inquiries
• To send newsletters, promotions, and marketing communications (if you subscribe)
• To improve our website design, functionality, and user experience
• To analyze customer purchasing behavior and website usage
• To operate marketing and promotional campaigns
• To interact with users on social media platforms such as Instagram, Facebook, or other platforms
• To improve advertising relevance and performance analysis
• To provide customer support and respond to your requests

We may also use analytics tools and third-party services to better understand website performance and customer behavior. These tools may process anonymized or aggregated data.

ZENKO does not sell personal information to advertisers.

Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic.

A cookie is a small text file stored on your device when you visit a website. Cookies help websites remember your preferences and improve functionality.

Cookies may be stored on your computer, tablet, or smartphone when you visit our site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They allow core features such as account login, shopping cart functionality, and secure checkout.

Functional Cookies

These cookies allow the website to remember choices you make, such as language preferences or products added to your cart.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous usage data. This allows us to improve the performance and usability of the site.

Third-Party Cookies

Some cookies may be placed by third-party services integrated with our website, such as social media platforms or analytics providers. These third parties manage their own cookies according to their privacy policies.

Examples may include services provided by:

• Facebook / Instagram
• Google Analytics
• YouTube or other media platforms

ZENKO does not control these third-party cookies.

Managing Cookies

When you first visit our website, a cookie banner may appear requesting your consent to use cookies.

You can control or delete cookies through your browser settings at any time. Most browsers allow you to:

• view stored cookies
• delete cookies
• block cookies from specific websites
• block all cookies

Please note that disabling certain cookies may affect the functionality and user experience of the website.

Most cookies used on our website expire within two years, except essential cookies required for site operation.

Data Security

We take appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Access to personal data is limited to authorized personnel who require the information to perform their duties.

While we strive to protect your personal information, no method of internet transmission or electronic storage is completely secure.

Unsubscribe and Contact

If you no longer wish to receive marketing emails from ZENKO, you can unsubscribe at any time by clicking the “Unsubscribe” link located at the bottom of our emails.

If you have questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, you may contact us at:

support@zenkogear.com

We will review and respond to inquiries within a reasonable timeframe.